7-day money-back guarantee on your first purchase
If you upgrade to Plus for the first time and it isn't right for you, email us within 7 days of your payment for a full refund. This applies to the monthly, 3-month and 6-month plans. It covers your first Plus purchase only, once per person.
Monthly plan ($39/month)
- You can cancel anytime from the Billing page. You keep Plus until the end of the month you've paid for, and you won't be charged again.
- We don't refund partial months or months you didn't use, except under the 7-day guarantee above.
3-month ($105) and 6-month ($195) plans
- Within 7 days of purchase: full refund (see above).
- After 7 days: you can cancel and receive a refund for the full months you haven't started. The months you've used are charged at the monthly rate of $39, and the rest of what you paid is refunded.
Example: you buy 6 months for $195 and cancel during month 3. The two months you finished plus the month you're in are charged at $39 each ($117), and we refund $78. Plus stays active until the end of month 3.
- Renewals: these plans renew automatically at the same length. If a renewal charges you and you don't want it, email us within 7 days of the charge. If you haven't used Plus since the renewal, we'll refund it in full.
Always refunded
- Duplicate charges or billing errors.
- Charges after you canceled, if we failed to stop the subscription.
- Time when Job Hunter Plus was unavailable for more than 72 hours in a row because of a problem on our side. We'll refund or credit that time.
Not refunded
- Partial months on the monthly plan.
- Requests made after the periods above, except as required by law.
- Accounts closed for breaking our Terms of Service, such as abuse, fraud or sharing an account.
How to request a refund
Email support@creativeadlabai.com from the address on your account, with “Refund request” in the subject. We'll reply within 2 business days. Approved refunds go back to your original payment method, and your bank usually takes 5–10 business days to show them. Questions? Call us at (813) 616-2994.
Please contact us before filing a dispute with your bank. We can usually fix the problem faster.
When a refund is issued
Your account moves to the Free plan when the refund is processed, or when your paid period ends if you're receiving a partial refund. Your resume, saved jobs and application packages stay in your account.
Your legal rights
This policy doesn't limit any rights you have under the consumer protection laws where you live.